Support

Contact paths

• In-app: Settings -> About Shotwell -> Send feedback or report a bug
• Support page: shotwell.app/contact
• Email: support@shotwell.app

In-app feedback form

• Requires at least 50 characters.
• Includes technical diagnostics such as app version, build number, platform, and an install identifier.
• Does not attach your image content automatically.
• Can be temporarily rate limited if you submit too many reports in a short period.

Include this in bug reports or support emails

• Device model
• OS version
• Numbered reproduction steps
• Expected result and actual result
• Screenshot or short video if possible

Privacy and data requests

• Include your waitlist email address for deletion requests.
• Delete the app to remove local app data.

Before contacting support

• Run the checks in Troubleshooting.
• Verify the issue still happens after restart.
• Verify the issue is not caused by export format or size settings.
• If the issue is billing-related, try Restore purchases first.